2. Quality Management System ("QMS") 
Procedures shall be documented and implemented, integrating specific requirements for the particular profession. 

3. Engagement Client instructions/enquiries 
Shall be reviewed to ensure requirements are adequately defined, agree with the Terms of Reference (if any) and can be implemented. 

4. Design the Service 
Client work is to be planned. 
Suitable staff to be allocated. 
Frequency style & method & reporting to be agreed with client. 

5. Document Control 
Generation, Distribution and Changed of key documents to be controlled. 

6. Purchasing Materials, Skills and Service 
Potential subcontractors and suppliers shall be evaluated. 
Requirements shall be clearly defined in contacting/purchasing data. 
Effectiveness of the subcontractor's QMS shall be assessed. 

7. Customer-Supplied Material/Documents 
Any customer-supplied materials/documents shall be controlled. 

8. Product Identification and Traceability/Audit Trails 
Source material and related correspondence must be identifiable, traceable and kept confidential. 

9. Process of the Assignment 
Key stages in the assignments will be identified and monitored by qualified staff. 
Clients will be regularly advised of progress & a record dept. 
Incoming correspondence will be immediately prioritised. 

10. Verification of Work 
Date to be verified shall be planned & documented & record kept. 
The nominated partner shall review & approve the file/accounts/ issue & evidence this. 

11. Inspection, Measuring and Test Equipment 
This section of the standard does not apply. 

12. Identifying Verified Work 
The status of work, documents, materials etc. will be identified. 
Methods for identifying that verification has occurred by qualified staff shall be documented. 

13. Problems & Client complaints 
Problems & Client Complaints. 
Root causes shall be identified. 
All client complaints shall be recorded, passed to the relevant partner, & dealt with, ensuring action taken. 

14. Corrective Action 
Problem root causes shall be identified. 
Specific problems and their causes shall be corrected. 
Effectiveness of corrective actions shall be assessed. 

15. Storage & Protection of Documents 
Procedures will cover presentation, handling, storage, packing delivery and archiving of documents meeting confidentiality requirements. 

16. Quality Records 
Quality records shall be identified, collected, indexed, filed. 

17. Internal Quality Audits 
Audits shall be planned and performed. 
Results of audits shall be reviewed by partners. 
Any deficiencies found shall be corrected. 

18. Training 
Training needs shall be identified, resourced & recorded. 
Selected tasks might require qualified individuals. 

19. Client Care 
Where the engagement requires follow up services these shall be planned, implemented and monitored report prior to - usually requiring regular client contact. 

20. Statistical Techniques (where used) 
Statistical techniques shall be fully defined and then use supported, if applicable.