2. Quality Management System ("QMS") 
* Procedures shall be documented and implemented, integrating audit Regulation requirements. 

3. Engagement Client instructions/enquiries 
* Shall be reviewed to ensure requirements are adequately defined, agree with the Terms of Reference (if any) and can be implemented. 

4. Design the Service 
* Client work to be planned. 
* Suitable staff to be allocated. 
* Frequency style and method and reporting to be agreed with client. 

5. Document Control 
* Generation, Distribution and Changes of key documents to be controlled. 

6. Purchasing Materials, Skills and Service 
* Potential subcontractors and suppliers shall be evaluated. 
* Requirements shall be clearly defined in contracting/purchasing data. 
* Effectiveness of the subcontractor's QMS shall be assessed. 

7. Client Supplies - Material/Documents 
* Any client supplied materials/documents shall be controlled. 

8. Information Identification and Traceability/Audit Trails 
* Source material and related correspondence must be identifiable, traceable and kept confidential. 

9. Control of the Assignment 
* Key stages in the assignments will be identified and monitored by qualified staff. 
* Clients will be regularly advised of progress and a record kept. 
* Incoming correspondence will be immediately prioritised. 

10. Verification of Work 
* Date to be verified shall be planned and documented and a record kept. 
* The nominated partner shall review and approve the file/accounts/ issue and evidence this. 

11. Inspection, Measuring and Test Equipment 
* This section of the standard does not apply. 

12. Identifying Verified Work 
* The status of work, documents, materials etc. will be identified. 
* Methods of identifying that verification has occurred by qualified staff shall be documented. 

13. Problems and Client complaints 
* Problem to be recorded for analysis. 
* Root causes shall be identified. 
* All Client complaints shall be recorded, passed to the relevant partner, and dealt with, ensuring action taken. 

14. Corrective Action 
* Problem root causes shall be identified. 
* Specific problems and their causes shall be corrected. 
* Effectiveness of corrective actions shall be assessed. 

15. Storage and Protection of Documents 
* Procedures will cover presentation, handling, storage, packing, delivery and archiving of documents meeting confidentiality requirements. 

16. Quality Records 
* Quality records shall be identified, collected, indexed, filed. 

17. Internal Quality Audits 
* Audits shall be planned and performed. 
* Results of audits shall be reviewed by partners. 
* Any deficiencies found shall be corrected. 

18. Training 
* Training needs shall be identified, resourced and recorded. 
* Selected tasks might require qualified individuals. 

19. Client Care 
* Where the engagement requires follow up services these shall be planned, implemented and monitored, usually requiring regular client contact. 

20. Statistical Techniques (where used) 
* Statistical techniques shall be fully defined and then used supported, if applicable.